This module is part of the
platform for Supplier Success
STARS Concierge Services
Simplify Supplier Sourcing, Engagement & Reporting
Streamline your supplier programs with expert-led concierge services that manage sourcing, engagement, and reporting workflows efficiently within the STARS platform.
Strategic Sourcing
Outreach Management
Onboarding & Registration
Data Collection Efficiency
Trusted by 100+ Fortune 500 Companies:
What, Why, How
Turn Complex Supplier Operations into Measurable, Managed Outcomes
STARS Concierge Services is an expert-led platform solution that streamlines supplier sourcing, engagement, and reporting to deliver measurable program outcomes.
What is VA & Concierge Service?
STARS Concierge Services provide hands-on support to manage supplier sourcing, engagement, and reporting processes. It combines expert resources with technology to ensure your supplier programs operate smoothly and deliver measurable results.
Why Do You Need VA & Concierge Service?
- Reduces internal workload for supplier program management
- Improves efficiency across sourcing and engagement processes
- Ensures consistent and accurate reporting
- Increases supplier participation and responsiveness
How Does STARS Solve?
STARS offers dedicated concierge support that manages day-to-day supplier program activities. From sourcing and onboarding to reporting and compliance tracking, our team ensures processes run efficiently while delivering actionable insights.
Data That Drives
Proven Outcomes from STARS Concierge Programs
Years Of Experience
Diverse Suppliers
Happy Clients
Features Overview
Core Services Within the STARS Concierge Model
STARS Concierge Services provide end-to-end support for managing supplier programs with a focus on efficiency, engagement, and measurable outcomes.
Strategic Sourcing Support
Identify and onboard qualified suppliers aligned with your program goals.
Supplier Outreach Management
Manage communication campaigns to improve supplier engagement and response rates.
Registration & Onboarding Assistance
Guide suppliers through onboarding processes to ensure complete and accurate participation.
Event Coordination
Plan and manage supplier events, including invitations and follow-ups.
Survey & Data Collection
Collect supplier data efficiently to support program insights and reporting.
Reporting & Analytics Support
Deliver accurate reports that provide visibility into program performance.
Compliance Monitoring
Ensure supplier data meets program requirements and standards.
Ongoing Program Management
Support daily operations to maintain consistency and efficiency.
Exceptional Customer Support
Clients Love Our Multi-Channel Customer Support & Training
Strategic Sourcing
Expand Your Supplier Network with Targeted Sourcing
Grow your supplier base by identifying and engaging qualified suppliers that align with your business objectives and diversity goals.
- Identify and onboard relevant suppliers
- Strengthen supplier diversity initiatives
- Build a reliable supplier pipeline
Supplier Engagement
Increase Participation and Completion Rates
Drive higher supplier engagement through structured outreach and follow-up strategies that improve participation and response rates.
- Execute targeted outreach campaigns
- Improve response and completion rates
- Track engagement performance
Reporting Management
Ensure Accurate and Timely Reporting
Maintain consistent and reliable reporting cycles with accurate data collection and validation processes.
- Improve reporting accuracy and consistency
- Ensure timely data submission
- Support compliance and audit readiness
Data Collection
Improve Data Submission Rates and Accuracy
Enhance the quality and completeness of supplier data through structured data collection and follow-up processes.
- Increase submission rates across suppliers
- Validate and clean collected data
- Ensure completeness of required information
Program Management
Reliable Day-to-Day Management of Supplier Programs
Ensure smooth program operations with dedicated support handling daily activities, coordination, and performance tracking.
- Manage ongoing supplier program activities
- Coordinate tasks and workflows efficiently
- Maintain program consistency and performance
Why STARS?
See Why So Many Clients Trust STARS
Join more than 100 Fortune 500 companies and several government and certifying agencies experiencing STARS.
Industries Served
Supporting Your Industry
STARS supports Fortune 500 companies and organizations with configurable Supplier Success solutions for supplier engagement, compliance, and spend visibility.
Healthcare
Government
Retail
Manufacturing
Technology
Energy
Client Success Stories
See What Our Clients Say
The best way to showcase our commitment is through the experiences and stories of those who have partnered with us.
VIVA IT delivered seven critical hires in days, stepping up quickly to meet an urgent higher education staffing need.
We were not used to the type of prompt customer service that is being provided by you; our last provider took at least 48 hours if not more to even respond to one of our questions.
We are impressed by the flexibility and customer-centric approach demonstrated by VIVA
One of the most impressive aspects of our collaboration is your willingness to customize the systems and solutions to perfectly align with the unique needs of our organization.
The VIVA Team listens to customer feedback and makes needed adjustments. Their support team provides very quick responses. This level of customer service isnu2019t often experienced.
We've Got Answers
Frequently Asked Questions
Smarter Supplier Program Management
Learn How STARS Concierge Services Support Your Sourcing, Engagement & Reporting Needs