Our Quality Practices & Compliance Standards

VIVA has established and implemented a Quality Management System (QMS) to help our organization operate with increased effectiveness, consistency, and customer satisfaction through continual improvement.

Quality Management System
VIVA has established and implemented a Quality Management System (QMS) to help our organization operate with increased effectiveness, consistency, and customer satisfaction through continual improvement.

Our QMS utilizes the Process approach and the eight Quality Management principles contained in the International Standards ISO 9001:2015 to:

• Demonstrate our ability to consistently provide services that meet customers' and applicable regulatory requirements
• Enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customers' and applicable regulatory requirements

VIVA has developed and maintained a quality manual that includes documented statements of our quality policy and our quality objectives, standard operating procedures, work instructions, and quality records, as part of our QMS to facilitate continual improvement.

The top management of VIVA ensures effectiveness of our QMS through employee communication, compliance, and customer focus. Top management reviews our QMS at planned intervals to ensure its continuing suitability and effectiveness. VIVA has a dedicated ISO Management Representative to implement the processes needed for our QMS, and to ensure promotion of awareness of customer requirements throughout our organization.

Quality Policy
"VIVA is committed to achieve TOTAL CUSTOMER SATISFACTION by consistently meeting or exceeding customer requirements through continual improvement of our processes and services."

Top management of VIVA has developed strategic plans and Management Reviews to establish and review Quality Objectives continually.

Every employee of our organization understands and adheres to our quality policy and quality objectives, and is given adequate and continual training required for achieving these objectives.

We analyze feedback from our customers to review our quality policy and quality objectives for continuing suitability. Quality Objectives

VIVA's quality policy is implemented through the following quality objectives:

• 100% customer approvals of all our deliverables in IT staffing and software development projects
• Completion of projects on-time and under budget, every time
• Timely and effective preventive actions on all possible business issues that affect our customers
• Continual improvement of quality level of all VIVA staffing and software development processes

Most of the staff members (including top management) are certified in Project Management. We follow Project Management Institute’s (PMI) Body of Knowledge (PMBOK) and IBM Rational Unified Process (RUP) guidelines for project management. PMP / PMI Best Practice Most of the staff members (including top management) are certified in Project Management. We follow Project Management Institute’s (PMI) Body of Knowledge (PMBOK) and IBM Rational Unified Process (RUP) guidelines for project management. We promote awareness of standardized project management and software engineering processes within the company. Our recruiters have built a vast database of certified and pre-qualified PMO consultants who are available with short notice for client projects. Project Management Methodology VIVA’s Project Management methodology consists of the following four phases: VIVA PPM: Our Project Management Tool Our value to our clients is an innovative project management tool — PPM — which is currently helping VIVA and our clients’ Program/Project Managers to manage projects, schedules, tasks, costs, and resources on a project-by-project basis. It is scalable across various project sizes and is constantly evolving.

Salient Features

• Standardized Project Management using PMI and RUP
• Remote resource management, task assignment, & reporting
• Streamlined Risk Management, Quality Management, and Change Management
• Online centralized PMO organization of all projects for clients
• Project Status Management and online information exchange
• Problem reporting and corrective action management
• Please click here for a presentation and demo of the VIVA PPM.

VIVA has in place a Project Management Information System (PMIS), which is a part of its quality management system (QMS) framework, and which has been developed in accordance with the guidelines of Project Management Institute's (PMI) PMBOK version 4, ISO 9001:2015 and CMU — SEI's CMMI V1.2 ML 3 (Staged Representation) for software development guidelines. VIVA has in place a Project Management Information System (PMIS), which is a part of its quality management system (QMS) framework, and which has been developed in accordance with the guidelines of Project Management Institute's (PMI) PMBOK version 4, ISO 9001:2015 and CMU — SEI's CMMI V1.2 ML 3 (Staged Representation) for software development guidelines. The PMIS contains comprehensive work-flow processes, associated tools, and artifacts to facilitate the pertinent organizational personnel to perform various project management activities in the pre-initiation, initiation, plan, execution, monitor, control, and operations and maintenance phases. The PMIS includes a Project Portfolio Management (PPM), an in-house project program and portfolio management tool that has been developed using Microsoft (MS) .NET framework and MS SQL Server, and a financial management System (FMS). PMIS helps the users to manage project, program, and portfolio activities such as requirements, traceability, change, risk, quality, metrics, resources, timesheet, schedule, work-flow/reporting standards compliance, financial and procurement management. This system has been designed to work in conformity with the prevailing universally practiced project, program, portfolio, procurement and financial management domain guidelines, and is constantly evolving to be in line with the changes that are happening in these domains. The PMIS has detailed guidelines pertaining to the earned value management (EVM). In the planning process, Portfolio/Program/Project/Finance/Technical/Process Managers develop Work Breakdown Structures (WBS), Organizational Breakdown Structures (OBS), Budgets, Schedules, Control Account (CA) Plans, and other artifacts necessary to establish Performance Measurement Baseline (PMB) based upon contract requirements. Work packages (WP) and unique identification numbers are assigned to various organizational units involved in the assignment. Necessary information is captured and stored so that pertinent organizational personnel can analyze the data as the project progresses. Cost-capture work-flow processes described in the PMIS ensure that all cost data are entered into the FMS and PPM and made available for the pertinent organizational personnel. Typically, the project personnel use hours as the “budget currency” and derive schedule and budget variances based on the progress towards schedule completion and total hours used. Schedule progress is captured and maintained in the PPM. Reports are generated on a monthly basis to review project progress. Variances are examined. When variances exceed established tolerances (±5%), formal analysis is conducted. When warranted, corrective action plans are created to ensure a return to established norms. Estimates to Complete (ETC) are updated on a monthly basis based on project progress, current performance, and an understanding of the current risk scenarios in the project. The PMIS contains comprehensive change control procedures. All baselined elements (scope, schedule, budget, and PMB) are kept under configuration control and supervised by the project Change Control Board (CCB), which includes members of VIVA and the client agency. Project progress and expenditure data are also monitored, and any changes made are elaborately documented in change logs. The CCB reviews these logs on a regular basis to ensure the integrity of the process by verifying that the procedures are fully complied with. A schematic representation of the PMIS is depicted below.

Earned Value Management System Mapping VIVA has conducted a mapping of its project management guidelines in the QMS according to the 10 core ANSI/EIA 748A guidelines using the format found in the National Defense Industrial Association (NDIA) Program Management Systems Committee (PMSC) ANSI/EIA-748-A Standard for Earned Value Management Systems Intent Guide (Intent Guide), dated November 2006. The following sections provide a description of how these project management guidelines comply with each of the 10 core guidelines.