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ISO 9001:2008

VIVA has established and implemented a Quality Management System (QMS) to help our organization operate with increased effectiveness, consistency, and customer satisfaction through continual improvement.

Quality Management System

VIVA has established and implemented a Quality Management System (QMS) to help our organization operate with increased effectiveness, consistency, and customer satisfaction through continual improvement.

Our QMS utilizes the Process approach and the eight Quality Management principles contained in the International Standards ISO 9001:2008 to:

  • Demonstrate our ability to consistently provide services that meet customers' and applicable regulatory requirements
  • Enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customers' and applicable regulatory requirements

VIVA has developed and maintained a quality manual that includes documented statements of our quality policy and our quality objectives, standard operating procedures, work instructions, and quality records, as part of our QMS to facilitate continual improvement.

The top management of VIVA ensures effectiveness of our QMS through employee communication, compliance, and customer focus. Top management reviews our QMS at planned intervals to ensure its continuing suitability and effectiveness. VIVA has a dedicated ISO Management Representative to implement the processes needed for our QMS, and to ensure promotion of awareness of customer requirements throughout our organization.

Quality Policy

"VIVA is committed to achieve TOTAL CUSTOMER SATISFACTION by consistently meeting or exceeding customer requirements through continual improvement of our processes and services."

Top management of VIVA has developed strategic plans and Management Reviews to establish and review Quality Objectives continually.

Every employee of our organization understands and adheres to our quality policy and quality objectives, and is given adequate and continual training required for achieving these objectives.

We analyze feedback from our customers to review our quality policy and quality objectives for continuing suitability. Quality Objectives

VIVA's quality policy is implemented through the following quality objectives:

  • 100% customer approvals of all our deliverables in IT staffing and software development projects
  • Completion of projects on-time and under budget, every time
  • Timely and effective preventive actions on all possible business issues that affect our customers
  • Continual improvement of quality level of all VIVA staffing and software development processes