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VIVAPastPerformance

List of Specializations

Data Management

Data Management - Federal Agency

The scope of the project was to provide web-hosting, downloading, and monitoring capability for the monthly zipped file that would meet performance requirements.

Responsibilities

Data Management - Federal Agency The scope of the project was to provide web-hosting, downloading, and monitoring capability for the monthly zipped file that would meet performance requirements. The hosting entity requires an infrastructure that supports a very large file and thousands of monthly downloads. VIVA was responsible for validating the presence of the four files comprising the monthly zipped NPPES file and ensuring that they are the appropriate format before posting, monitoring the uploading of the content, and validating that the content being made available is downloadable. Responsibilities also included troubleshooting for corrupt files, corrupt links to files, and/or other technical issues (i.e., related to malware or viruses), and to resolve the issue within 48 hours. VIVA ensured that its system(s) was up to date and had the latest virus definitions and malware prevention measure(s) in place. VIVA provided a Program Director/Manager and IT specialist personnel to manage the above tasks. VIVA analyzed the client's requirements in detail and identified Hosting.com and Limelight Networks (LL) as the hosting subcontractors for this engagement. As this involved large amounts of data download with a large user base, VIVA proposed a CDN (Content Delivery Network) solution. For this reason, we selected Limelight Networks, one of the leading companies in providing CDN services. As part of the CDN solution, the NPPES data file will be replicated in multiple servers around the world. VIVA PM had several technical discussions with the LL technical team to set up the CDN infrastructure. This included we hosting server, CDN set-up, etc. VIVA's technical team developed a simple website for the data file. The users were provided with features to download the data file from the web page. As part of the CDN solution, the website and data file will be replicated in multiple LL servers around the world. This will enable the users to download the data quickly from the nearest server, based on the user’s location. VIVA proposed a program manager (PM) and an IT specialist for this project. VIVA's PM developed a simple transition plan to transfer the activities from the incumbent. The transition was seamless and smooth, resulting in zero downtime to the users. VIVA's team had detailed discussions with the client in order to understand the monthly data posting activities. VIVA's team attended the kick-off meeting and developed a Document of Understanding (DOU) showing our understanding of the client’s expectations. As per the client's expectations, the VIVA PM developed a project plan and ensured that all the team members—client, VIVA technical team, LL technical team, and Hosting.com team—were comfortable. The VIVA PM executed the plan and the client's website went live as per the plan. No issues were reported from the kick-off meeting to the website go-live date. The client is very pleased with our on-time and issues-free web-hosting/website launch. The VIVA PM oversees the monthly activities and provides monthly status reports to the client. VIVA's team constantly monitors the data downloads using the LL control panel tool. The tool help to ensure the site is up and running all the time.